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AIB

AIB Logo AIB is committed to providing their customers with excellent customer experience. With this in mind they have adopted a User Centred Design approach in the ongoing development of their digital products and services. In order to achieve this Frontend has worked with AIB since 2001 conducting extensive research, design and testing programmes across customer channels including:

Web Portals for personal and business customers
Online Banking for personal and business customers
In Branch Digital Services
Telephone Banking and Customer Support

Research and consumer testing programmes are fed back into the design process to improve the customer experience and help the bank make informed business decisions based on customer needs. Sample projects include:

Customer research and testing for Personal Online Banking
Research for new security measures for Personal Online Banking
Prototype development and User Testing of Internet Business Banking
User Centred Design of Customer Support Agent Desktop UI
User Centred Design of In Branch Banking Kiosk
Customer research and testing for AIB Website
Expert Usability Evaluation of online loan applications
Evaluation and Redesign of Allied Irish Bank Finance Tools
Review and strategy of AIB online banking accessibility

To find out more about our experience and services, contact us.

Banking & Finance Case Studies

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